Removal Van Uxbridge Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services by Removal Van Uxbridge to customers within Uxbridge and the wider surrounding area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Removal Van Uxbridge, the provider of the removal and related services.
1.2 "Customer" means the person, firm or organisation who requests and uses the services of the Company.
1.3 "Services" means any removal, packing, loading, unloading, packing material supply, transportation, storage, clearance or related services supplied by the Company.
1.4 "Booking" means a confirmed request by the Customer for Services on a specified date and time.
1.5 "Goods" means all items of property that are to be moved, handled, stored or transported by the Company in the course of providing the Services.
1.6 "Service Area" means Uxbridge and surrounding areas within the United Kingdom where the Company agrees to operate.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including van hire with driver, loading and unloading, and related assistance within its Service Area.
2.2 Additional services such as packing, unpacking, furniture dismantling and reassembly, and provision of packing materials may be available by prior arrangement and may attract additional charges.
2.3 Any description of Services offered is for general guidance only and does not form part of any contract unless expressly stated in writing by the Company.
3. Booking Process
3.1 The Customer may request a quotation by providing full and accurate details of the Goods, the collection and delivery addresses, access conditions, service dates and any special requirements.
3.2 Quotations are based on the information provided by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes materially before or during the provision of the Services.
3.3 A Booking is only confirmed once the Customer has accepted the quotation and any required deposit has been received by the Company, and the Company has confirmed the date and time in writing or via an agreed booking confirmation method.
3.4 The Customer is responsible for checking the details on the quotation and booking confirmation. Any errors or omissions must be reported to the Company as soon as possible and, in any event, before the Services commence.
3.5 The Company reserves the right to refuse any Booking at its absolute discretion.
4. Access, Parking and Service Conditions
4.1 The Customer must ensure that suitable access is available at both the collection and delivery addresses, including sufficient space for the vehicle to park, load and unload safely.
4.2 The Customer is responsible for arranging and paying for any parking permits, suspensions, or fees required at either address. Any fines or penalties incurred due to insufficient parking arrangements may be charged to the Customer.
4.3 If access is restricted or differs from that described at the time of Booking, the Company may vary the price, use additional staff, or in extreme circumstances refuse to complete part or all of the Services. Any additional costs arising shall be payable by the Customer.
4.4 The Customer must ensure that all Goods are packed and ready for loading at the agreed start time, unless packing has been agreed as part of the Services.
5. Customer Responsibilities
5.1 The Customer must:
(a) Provide accurate and complete information about the Goods, addresses and access conditions.
(b) Ensure that all Goods are adequately packed and protected, unless packing has been arranged with the Company.
(c) Secure or remove any fixtures, fittings or equipment which are not intended to be moved.
(d) Obtain all necessary permissions, permits and consents for the Company to carry out the Services at the premises.
(e) Be present, or ensure an authorised representative is present, at both the collection and delivery addresses to direct the work and sign any relevant documentation.
5.2 The Company is not responsible for dismantling or disconnecting any items unless expressly agreed in advance. The Customer remains responsible for any plumbing, electrical or specialist disconnections.
6. Payments and Charges
6.1 All prices are stated in pounds sterling and are exclusive of any applicable taxes or government charges unless otherwise specified.
6.2 The Company may require a deposit or full prepayment to secure the Booking. The amount and due date for any deposit or prepayment will be notified to the Customer at the time of Booking.
6.3 Unless otherwise agreed in writing, any outstanding balance is payable immediately upon completion of the Services on the day of the move.
6.4 Payment methods accepted will be confirmed by the Company. The Customer must ensure that cleared funds are available when payment falls due.
6.5 If payment is not made when due, the Company reserves the right to:
(a) Charge interest on any overdue amounts at the statutory rate applicable in England and Wales.
(b) Withhold delivery of the Goods or place them into storage at the Customer's cost until payment is received in full.
6.6 Any waiting time, additional labour required, extra journeys, or work outside the originally agreed scope due to inaccurate information or circumstances beyond the Company’s control may be charged at the Company’s current rates.
7. Cancellations and Amendments
7.1 If the Customer wishes to cancel or amend a Booking, notice must be given to the Company as soon as reasonably practicable.
7.2 The following cancellation charges may apply, based on the time between the Company receiving written notice of cancellation and the agreed start time of the Services:
(a) More than 7 days before the service date: no cancellation fee, and any deposit may be refunded at the Company’s discretion.
(b) Between 3 and 7 days before the service date: up to 50 percent of the quoted price may be charged.
(c) Less than 3 days before the service date, or on the day of the move: up to 100 percent of the quoted price may be charged.
7.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Any changes may result in a revised quotation and additional charges.
7.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather conditions, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will notify the Customer as soon as possible and will either rearrange the Services or provide a refund of any payments made for the affected Services. The Company will not be liable for any consequential loss arising from such cancellation or postponement.
8. Goods Not Accepted for Removal
8.1 The Company will not accept or transport any of the following items unless expressly agreed in writing in advance and subject to any additional conditions:
(a) Hazardous, flammable, explosive or illegal substances.
(b) Gas cylinders, fuel containers or firearms.
(c) Perishable goods, live animals or plants.
(d) Valuable items such as jewellery, cash, important documents or collections.
8.2 If such items are included without the Company’s knowledge or consent, the Company shall have no liability for their loss, damage or delay and may arrange for their removal, disposal or return at the Customer’s cost.
9. Liability and Insurance
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
9.2 The Company’s total liability for any loss, damage or delay to Goods arising from its negligence or breach of contract shall not exceed a reasonable replacement value for the affected items, subject to any limits notified to the Customer prior to the Services.
9.3 The Company shall not be liable for:
(a) Loss or damage arising from deterioration or fragility of items which are not suitable for removal or storage.
(b) Damage to the internal workings of electrical or mechanical items, unless there is evidence of external physical damage caused by the Company.
(c) Loss or damage resulting from wear and tear, inherent defects, or pre-existing damage.
(d) Indirect or consequential loss, such as loss of profit, loss of opportunity, or emotional distress.
9.4 The Customer is encouraged to arrange appropriate insurance cover for the full value of the Goods and any potential losses that may arise. The Company may offer or recommend additional insurance at the Customer’s request, subject to separate terms and conditions.
9.5 Any claim for loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company an opportunity to inspect the Goods.
10. Damage to Property
10.1 The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Customer should ensure that property is appropriately protected, with particular attention to flooring, carpets, walls and door frames.
10.2 The Company’s liability for damage to premises is limited to direct physical damage caused by proven negligence. The Company is not responsible for cosmetic damage which arises from normal handling and movement of large or heavy items in restricted spaces.
10.3 The Customer must notify the Company of any damage to property as soon as possible and in any event before the Company leaves the site, so that an inspection can be carried out.
11. Waste, Clearance and Environmental Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. Where the Services include waste removal, clearance or disposal, this will be carried out in compliance with relevant legal requirements.
11.2 The Customer must clearly identify any items intended for disposal or clearance. The Company will not be responsible for items mistakenly designated for removal or disposal.
11.3 Certain items may not be accepted for disposal, including hazardous waste, chemicals, asbestos, clinical waste and other restricted materials. The Customer is responsible for declaring any such items in advance and for arranging appropriate specialist disposal where required.
11.4 Any waste transfer notes or related documentation, where required by law, will be completed by the Company or its authorised disposal partners. The Customer agrees to provide any information reasonably required to comply with these obligations.
11.5 Additional charges may apply for waste disposal, recycling, tipping fees or specialist handling, which will be notified to the Customer before or during the provision of the Services where reasonably practicable.
12. Delays and Events Beyond Our Control
12.1 The Company will use reasonable endeavours to carry out the Services on the agreed date and within the estimated timeframe. However, arrival and completion times are estimates only and not guaranteed.
12.2 The Company shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, weather conditions, vehicle breakdowns, strikes, public events or acts of third parties.
12.3 If a delay occurs, the Company will keep the Customer informed where possible and will complete the Services as soon as reasonably practicable.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 Formal complaints should be submitted in writing, including full details of the issue and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.
13.3 The Company will seek to resolve disputes amicably. If a resolution cannot be reached, either party may pursue any legal remedies available under the governing law set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 The Company will process personal data in accordance with applicable UK data protection laws.
14.2 The Customer’s details will be used for the purpose of providing the Services, handling payments, managing bookings, and, where consent is given, for providing information about related services.
14.3 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except as necessary to deliver the Services, comply with legal obligations or where the Customer has given consent.
15. Amendments to These Terms
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.
15.2 Any significant changes will be made available through the Company’s usual communication channels.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
17.2 If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with the quotation and any written variations agreed between the parties, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements.
18.2 No oral statement or representation shall alter or override these Terms and Conditions unless confirmed in writing by the Company.